FAQs
Here you'll find the questions we are asked the most. If you don't find your answers here, send us an email via the Contact Us page and we'll get back to you as soon as possible. We do our best to respond to e-mails within 24 hours.
What is your return policy?
We have a 30 day refund and exchange policy. See our Return Policy page for more details.
What is your shipping timeline?
We normally process our orders within 3 business days and ship all over the world priority mail within 10-15 business days with tracking.
Do I need an account to place an order?
No, an account isn't necessary. You can place an order as a guest. However, if you do sign up for an account, it will be quicker to place future orders.
How do I know my size?
Click on the Size Chart link in the footer for measurement instructions.
What are your clothes made of?
We try to use natural fabrics as much as possible. Most of our clothes are made of a 95% rayon and 5% spandex blend. We also do no use any animal products.
What are your care instructions?
We recommend hand washing Liloo Wear items in cold water to prolong wear and color life. Wash dark colors separately. Hang dry is best.
Can I combine my coupons?
Sorry only one coupon can be used per order.
What currency do you use?
The base and checkout prices are in US Dollars (USD), but we offer the ability to view in several currencies including Australian Dollars, Canadian Dollars, British Pounds, Euro, Japanese Yen, Swiss Francs, etc. Please click on the currency box next to the orange 'Cart' button in the top right to pick a different currency.
Who designs Liloo Wear?
Read our About Us page to learn more about Vanessa Martin, designer and owner of Liloo Wear.
Where is Liloo Wear located?
We are based out of Koh Phangan, Thailand while our factory is located in Bali, Indonesia.
How do I contact Liloo Wear?
You can contact us via the Contact Us page.
Why was my order charged a customs fee when it was delivered?
As we ship from Thailand, any international orders may be subject to customs duties/fees. Check with your local laws regarding any taxes or fees you may have to pay once your package arrives. Most countries allow up to a certain value of goods into the country without any additional duties and taxes.
What do you do with my personal information?
Your personal information is solely used for the purpose of completing and notifying you of your purchase transaction, unless you have opted in either through our website to receive our newsletter and birthday gift. See our Privacy Page for more details.